Why do you reconsider shopping as a customer at Zara USA? In their service department, Zara USA has shown utter incompetence. I purchased six items on 11/30/20 that totaled around $300.00. The sales agent experienced a charge error on the standard machine during the order, so Alex (the sales rep) rang me on an external sales processing unit referred to as the Hypercom or FD 130. In addition, consumers now have to buy clothing items to try them on outside the store because of their fitting policy about the Covid pandemic at the Santa Monica, CA location on the promenade, as the fitting rooms are now closed.